Customer Service Representative
6 days ago
**Key Responsibilities:**
* Check guests in and out of the hotel in a timely and efficient manner
* Handle all payments received, including cash, credit cards, checks, and traveler's checks
* Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
* Maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues
* Resolve escalated customer relations issues
* Answer inquiries pertaining to hotel policies and services
* Ensure that systems and procedures are in place and followed for guest safety and security
**Requirements:**
* High school diploma or equivalent required
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Ability to maintain confidentiality and handle sensitive information
* Ability to work a flexible schedule, including weekends
**What We Offer:**
* Competitive salary and benefits package
* Opportunities for professional growth and development
* A dynamic and supportive work environment
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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