Customer Service Representative

6 days ago


Missoula, Montana, United States JJS Hospitality, LLC Full time
Welcome to JJS Hospitality, LLC We are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include checking guests in and out of the hotel, handling payments, and ensuring that all hotel keys are distributed to the appropriate parties. You will also be responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues. Additionally, you will be responsible for resolving escalated customer relations issues, answering inquiries pertaining to hotel policies and services, and ensuring that systems and procedures are in place and followed for guest safety and security. If you are a team player with excellent communication skills and a positive attitude, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Check guests in and out of the hotel in a timely and efficient manner
* Handle all payments received, including cash, credit cards, checks, and traveler's checks
* Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained
* Maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues
* Resolve escalated customer relations issues
* Answer inquiries pertaining to hotel policies and services
* Ensure that systems and procedures are in place and followed for guest safety and security

**Requirements:**

* High school diploma or equivalent required
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Ability to maintain confidentiality and handle sensitive information
* Ability to work a flexible schedule, including weekends

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* A dynamic and supportive work environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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