Customer Service Representative

6 days ago


Missoula, Montana, United States Providence Health & Services Full time
Job Summary

As a Call Center Representative at Providence Health & Services, you will be responsible for providing exceptional customer service to patients and their families. Your primary duties will include answering incoming calls, scheduling appointments, verifying insurance coverage, and collaborating with healthcare providers to ensure accurate and timely communication.

Key Responsibilities
  • Answer incoming calls from patients and provide empathetic and informative responses
  • Schedule appointments and update patient information in the system
  • Verify insurance coverage and obtain necessary authorizations
  • Assist with billing inquiries and resolve any issues
  • Collaborate with healthcare providers to ensure accurate and timely communication
  • Maintain confidentiality and adhere to HIPAA guidelines
Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You will also need to be proficient in using computer systems and software, and have a strong understanding of healthcare policies and procedures.



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