Customer Service Representative

5 days ago


Missoula, Montana, United States PF Management Group Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at PF Management Group.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Front Desk Operations: Manage front desk activities, including checking members in, touring, and signing up new members, logging amenities, and communicating updates and events.
  • Member Accounts: Utilize the POS system to assist with new membership cards, changes of address, billing, and payment questions.
  • Club Cleanliness and Maintenance: Maintain a clean and orderly front desk area and lobby, and perform regular facility cleaning and upkeep tasks.
Requirements:
  • Customer Service Background: Previous experience in customer-facing roles is preferred.
  • Basic Computer Proficiency: Ability to use the POS system and other software applications.
  • Passion for Fitness and Health: A genuine interest in fitness and health is essential.
  • Upbeat and Positive Attitude: A friendly and approachable demeanor is required.
  • Punctuality and Reliability: Consistent attendance and a strong work ethic are necessary.
Why Join Our Team:
  • Contribute to a Healthier Planet: Help us create a positive impact on people's lives by promoting a healthy lifestyle.
  • Work with a Dynamic Team: Collaborate with a talented and dedicated team of professionals who share your passion for fitness and customer service.


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