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Customer Service Representative
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We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist at Paradise Dental Technologies. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
- Process and manage customer orders, credits, returns, and invoices in our CRM system.
- Maintain accurate records and notes for future reference, ensuring seamless communication and collaboration with internal teams.
- Collaborate with internal sales representatives to support customer needs and resolve any issues.
- Participate in comprehensive training programs to enhance your skills and knowledge, ensuring you have the tools needed to succeed in this role.
- A positive, solution-oriented mindset with a passion for helping others.
- Strong communication skills, both verbal and written.
- Ability to multitask and stay organized in a dynamic, fast-paced environment.
- Experience with CRM systems is a plus, but not required.
- A team player who is adaptable and eager to learn.
- A comprehensive benefits package, including health, dental, vision, and life insurance.
- A Health Savings Account (HSA) contribution.
- A 401k match and discretionary profit sharing.
- Paid time off and paid holidays.
- A fun, engaging, and rewarding work environment with opportunities for growth.