Community Outreach Coordinator

7 days ago


Arlington, Virginia, United States Animal Welfare League of Arlington Virginia, Inc Full time
Job Summary

The Animal Welfare League of Arlington Virginia, Inc. is seeking a highly skilled and compassionate Animal Services Representative to join our team. As a key member of our front-desk customer service team, you will be responsible for providing exceptional service to our community members and their pets.

Key Responsibilities
  • Provide high-quality customer service to all visitors, ensuring a positive experience in person, by phone, and through email.
  • Function comfortably in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Provide information and resources to community members on animal care, local ordinances, and our organization's programs and services.
  • Coordinate transportation for wildlife animals in need of rehabilitation and dispatch animal control calls to our team.
  • Work closely with volunteers, wildlife rehabbers, and fosters to ensure seamless communication and collaboration.
  • Process payments accurately and maintain a clean, organized workspace.
  • Cross-train in other shelter operations, such as Adoptions, Behavior, and Animal Care, to support the team and learn new skills.
Requirements
  • Fluent in speaking Spanish.
  • High school diploma or equivalent.
  • Ability to communicate effectively in both English and Spanish.
  • Experience in a customer-focused professional environment.
  • Strong organizational and time management skills, with the ability to work independently and as part of a team.
  • Excellent communication and interpersonal skills, with a passion for working with people and animals.
  • Ability to remain calm and composed in sensitive situations, with a strong commitment to animal welfare.
  • Flexibility to work evenings, weekends, and non-standard hours, as needed.
  • Strong computer literacy and proficiency in Microsoft Office and Google Suite.
Working Conditions

This role requires frequent bending, reaching, stooping, kneeling, walking/standing, and manual dexterity to operate equipment and handle animals. You will be exposed to injured and deceased animals, disinfectant solutions, and variable indoor and outdoor temperatures. You may be required to lift heavy items or animals (up to 50 lbs) and be physically active. Normal range of hearing and eyesight are required to communicate with the public, volunteers, staff, and animals.

Benefits

We offer a competitive salary range of $19.50 per hour, premium medical benefits, dental and vision insurance, separate vacation and sick time accruals, annual paid holidays, and flexible working hours. After 2 years of employment, employees qualify for a retirement contribution of 7%. This position also qualifies for the Public Service Loan Forgiveness Program and the League pays a salary bonus for language ability in Arabic, Mandarin, Sign Language, Spanish, or Vietnamese.



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