IT Support Specialist
4 days ago
Courser is seeking a highly skilled IT Support Specialist to join our team. As a Technical Analyst II, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Troubleshoot complex technical issues via remote support technologies
- Project planning, coordination, and vendor management
- Configure and troubleshoot Office applications, VMWare host servers, and Active Directory
- Troubleshoot network equipment, including Firewalls, Switches, VPN connections, and Wireless Access Points
- Configure and troubleshoot Windows operating systems and servers
- Implement digital certificate solutions and manage documentation for scheduled tickets
Requirements:
- Multi-tasking, attention to detail, and a strong work ethic are essential for this role
- Ability to handle diverse situations and work extended hours as needed
- Technical skills, people skills, and the ability to track multiple tasks and client activities simultaneously
What We Offer:
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match and unlimited approved PTO after one year
- 10 holidays, including your birthday and a floating holiday
- Gym reimbursement and Amazon Prime reimbursement
- 40 hours for volunteer time and paid maternity and paternity leave
- Paid certifications and learning and development programs
Courser is an equal opportunity employer and welcomes applications from diverse candidates.
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