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Client Experience Coordinator

2 months ago

North Tonawanda, New York, United States Massage Envy Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Team Member at Massage Envy Amherst. As a key member of our sales team, you will play a vital role in supporting our service providers and front-of-house staff to deliver an exceptional experience for our members and guests.

Key Responsibilities

  • Support and Empower Service Providers: Assist our service providers in delivering amazing, safe, and professional massage and skin care services.
  • Deliver a Consistently Excellent Experience: Create and maintain a pleasant, clean, and calming environment for our members and guests.
  • Build Strong Relationships: Develop strong relationships with team members, becoming the go-to support person to help keep our team performing at its best.

What We'll Accomplish Together

As a team, we are committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is to support service providers and front-of-house staff and ensure that important operational tasks are completed to keep everything running smoothly.

Key Accountabilities

  • Create a Pleasant and Professional Atmosphere: Ensure that the lobby, front desk, retail shelves, tranquility, and treatment rooms are clean, organized, well-stocked, and ready for clients.
  • Deliver Outstanding Customer Service: Assist front desk staff with filing, organizing, shipping, and receiving, and other tasks as needed to ensure they are prepared to focus on clients.
  • Support the Delivery of Our Brand Promise: Ensure that treatment rooms are client-ready and that service providers have everything they need to deliver amazing services.
  • Uphold Our Core Values: Recognize and support team goals and build positive relationships with team members, upholding the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy.

What it Takes to Succeed

We are looking for individuals with the passion and experience to be amazing in this role. Those who thrive in this position are:

  • Sales Superstars: Individuals who are not afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care.
  • People of Integrity: Individuals who are ready to champion the well-being of members, guests, and team members and do the right thing, even if it's not the easy thing.
  • Smart and Savvy: Individuals with solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.
  • Masters of Customer Service: Individuals who make everyone they interact with feel valued and supported, whether in person or on the phone.
  • Fast on Their Feet: Individuals who can think critically, juggle multiple tasks, and set priorities.
  • Great Team Players: Individuals who can work well with others in a fun and fast-paced environment.
  • Supporters of Total Body Care: Individuals with a general knowledge of massage and skin care services.