Restaurant Operations Manager
2 days ago
At Mina Group, we are seeking an experienced and skilled Assistant Restaurant Manager to join our team. As a key member of our management team, you will be responsible for providing supervisory, administrative, technical, and analytical support to the Kitchen and Dining Room teams.
Key Responsibilities:- Assist the General Manager in overseeing the day-to-day operation of the restaurant.
- Write the weekly staff schedule and ensure that all positions are staffed when and as needed.
- Maintain a consistent level of business for the restaurant, ensuring that its budgeted targets are met.
- Identify and manage all aspects pertinent to providing guests with the atmosphere standard set by management upon opening.
- Conduct pre-shift meetings to keep staff informed about developments in the restaurant, the industry, and the future.
- Supervise Captains in their running of the dining room service and oversee the Host department to ensure that the guest experience at the door meets restaurant standards.
- Offer feedback to contribute to the Captains and Sommelier evaluations and ensure continuous improvement in quality of service, operational effectiveness, and employee retention and satisfaction.
- Supervise guest/hourly employee interaction during service hours and support FOH team in all aspects of dining room service.
- Coordinate staff reviews with General Manager or Regional Director and Human Resources Generalist.
- Assist General Manager in distribution and delivery of documented employee incidents and audit time clock and labor reports daily.
- Responsible for verifying daily time clock entries and making corrections as necessary in Micros and submit complete and accurate time clock and labor reports to the accounting department for processing.
- As necessary, schedule labor according to business levels and staffing needs and alert General Manager and Executive Chef to potential overtime in advance.
- As necessary, accurately costs-out kitchen and dining room schedules along with sales forecasts to ensure scheduling is on-par with budgeted labor percentages.
- Primary liaison for Human Resources Department and conduct staff interviews and make recommendations for observations and hiring.
- Liaise with the HR department to ensure that the recruitment process is ongoing and that interviews are being conducted on a regular basis.
- Learn and follow company policies and standards for HR administration and responsible for all paperwork and follow-up for hiring process, performance documentation, and termination.
- Ensure all HR paperwork is completed accurately and that new employees move through the interview and new-hire process in a timely manner.
- Ensure that staff receives time clock numbers in Dolce Timeclock within 24 hours of their start date and serve as primary, on-site HR contact for all employees.
- Facilitate questions or staff issues regarding benefits, reimbursements, health care, transit costs, direct deposit, sick pay, etc. in coordination with corporate human resources and/or directing team members to ADP Self-Service.
- Facilitate and administer all workers comp paperwork and claims with Mina Group Human Resources Department.
- Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
- Code all liquor, beer, and restaurant-related invoices for correct payment and ensure that all monthly liquor and beer transfers are accurate and up-to-date.
- Prepare month-end accrual sheet for any uncounted invoices and credits and assist accounting department in collection of outstanding balances from hourly employees.
- Serve as primary on-site contact for off-site IT consultant or department and troubleshoot all computer, audio, POS, and miscellaneous electronic equipment on-site.
- Schedule, supervise, and sign-off on any on-site technical work completed by independent contractors and participate in the development for specifications for IT equipment, products, or substitute materials.
- Liaise between the restaurant, Sales Manager, and Mina Group Public Relations Department and assist, as necessary, with on and off-site special events and photo shoots.
- Create and update all restaurant promotional materials and private dining packets and update restaurant website with all current menus, wine lists, special event, and private dining information.
- Prepare all financial reports for Weekly Manager Meetings and monthly Profit & Loss reviews and facilitate monthly Profit & Loss review meetings.
- Complete online Daily Labor Summary and keep current with all applicable data and provide food and beverage cost analysis as needed.
- Maintain effective costs based on historical cost percentages, sales, and profits and assist with the writing of restaurant budget(s).
- Prepare various operational reports and keep records pertaining to purchases, sales, and requisitions and develop relationships with internal and external customers with effective communication.
- Responsible for overall office organization and source, order, and re-stock all restaurant office supplies.
- Check restaurant office voicemail and correspond as necessary and understand all systems in the restaurant and ensure that each is in working order.
- Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future and attend weekly management meetings.
- Type, format, and distribute all restaurant menus and check for spelling, font, grammar, and content and share the menu with other chefs and restaurants via email.
- Archive Menu Matrix and proofread menus for all The Bungalow Kitchen when necessary.
- Supervise repairs and maintenance of facility, including coordinating any meetings and follow-up as needed and coordinate punch list for Dining Room cleanings and upgrades to the physical plant in concert with maintenance and/or development.
- Facilitate and negotiate all maintenance contracts and serve as primary liaison with all exterior maintenance agencies, city inspectors, etc.
- Serve as point of contact for onsite/mall management personnel and fully understand and comply with all federal, state, county, and municipal regulations which pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
- 2-3 years of restaurant management experience, preferably in a fine dining environment.
- Bachelor's Degree and/or hospitality or culinary degree preferred.
- Excellent communication and organization skills and ability to interact professionally and diplomatically with a variety of business partners.
- Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint.
- Prior experience with accounting software, POS systems, and payroll/HRIS systems.
- Individual in position shall not pose a direct threat to the health or safety of other individuals in the workplace.
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