Restaurant Operations Manager

2 days ago

Kapolei HI USA, United States Mina Group Full time
Job Title: Assistant Restaurant Manager

At Mina Group, we are seeking an experienced and skilled Assistant Restaurant Manager to join our team. As a key member of our management team, you will be responsible for providing supervisory, administrative, technical, and analytical support to the Kitchen and Dining Room teams.

Key Responsibilities:
  • Assist the General Manager in overseeing the day-to-day operation of the restaurant.
  • Write the weekly staff schedule and ensure that all positions are staffed when and as needed.
  • Maintain a consistent level of business for the restaurant, ensuring that its budgeted targets are met.
  • Identify and manage all aspects pertinent to providing guests with the atmosphere standard set by management upon opening.
  • Conduct pre-shift meetings to keep staff informed about developments in the restaurant, the industry, and the future.
  • Supervise Captains in their running of the dining room service and oversee the Host department to ensure that the guest experience at the door meets restaurant standards.
  • Offer feedback to contribute to the Captains and Sommelier evaluations and ensure continuous improvement in quality of service, operational effectiveness, and employee retention and satisfaction.
  • Supervise guest/hourly employee interaction during service hours and support FOH team in all aspects of dining room service.
  • Coordinate staff reviews with General Manager or Regional Director and Human Resources Generalist.
  • Assist General Manager in distribution and delivery of documented employee incidents and audit time clock and labor reports daily.
  • Responsible for verifying daily time clock entries and making corrections as necessary in Micros and submit complete and accurate time clock and labor reports to the accounting department for processing.
  • As necessary, schedule labor according to business levels and staffing needs and alert General Manager and Executive Chef to potential overtime in advance.
  • As necessary, accurately costs-out kitchen and dining room schedules along with sales forecasts to ensure scheduling is on-par with budgeted labor percentages.
  • Primary liaison for Human Resources Department and conduct staff interviews and make recommendations for observations and hiring.
  • Liaise with the HR department to ensure that the recruitment process is ongoing and that interviews are being conducted on a regular basis.
  • Learn and follow company policies and standards for HR administration and responsible for all paperwork and follow-up for hiring process, performance documentation, and termination.
  • Ensure all HR paperwork is completed accurately and that new employees move through the interview and new-hire process in a timely manner.
  • Ensure that staff receives time clock numbers in Dolce Timeclock within 24 hours of their start date and serve as primary, on-site HR contact for all employees.
  • Facilitate questions or staff issues regarding benefits, reimbursements, health care, transit costs, direct deposit, sick pay, etc. in coordination with corporate human resources and/or directing team members to ADP Self-Service.
  • Facilitate and administer all workers comp paperwork and claims with Mina Group Human Resources Department.
  • Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
  • Code all liquor, beer, and restaurant-related invoices for correct payment and ensure that all monthly liquor and beer transfers are accurate and up-to-date.
  • Prepare month-end accrual sheet for any uncounted invoices and credits and assist accounting department in collection of outstanding balances from hourly employees.
  • Serve as primary on-site contact for off-site IT consultant or department and troubleshoot all computer, audio, POS, and miscellaneous electronic equipment on-site.
  • Schedule, supervise, and sign-off on any on-site technical work completed by independent contractors and participate in the development for specifications for IT equipment, products, or substitute materials.
  • Liaise between the restaurant, Sales Manager, and Mina Group Public Relations Department and assist, as necessary, with on and off-site special events and photo shoots.
  • Create and update all restaurant promotional materials and private dining packets and update restaurant website with all current menus, wine lists, special event, and private dining information.
  • Prepare all financial reports for Weekly Manager Meetings and monthly Profit & Loss reviews and facilitate monthly Profit & Loss review meetings.
  • Complete online Daily Labor Summary and keep current with all applicable data and provide food and beverage cost analysis as needed.
  • Maintain effective costs based on historical cost percentages, sales, and profits and assist with the writing of restaurant budget(s).
  • Prepare various operational reports and keep records pertaining to purchases, sales, and requisitions and develop relationships with internal and external customers with effective communication.
  • Responsible for overall office organization and source, order, and re-stock all restaurant office supplies.
  • Check restaurant office voicemail and correspond as necessary and understand all systems in the restaurant and ensure that each is in working order.
  • Maintain Monthly management notes in order to establish guidelines for service and restaurant operations into the future and attend weekly management meetings.
  • Type, format, and distribute all restaurant menus and check for spelling, font, grammar, and content and share the menu with other chefs and restaurants via email.
  • Archive Menu Matrix and proofread menus for all The Bungalow Kitchen when necessary.
  • Supervise repairs and maintenance of facility, including coordinating any meetings and follow-up as needed and coordinate punch list for Dining Room cleanings and upgrades to the physical plant in concert with maintenance and/or development.
  • Facilitate and negotiate all maintenance contracts and serve as primary liaison with all exterior maintenance agencies, city inspectors, etc.
  • Serve as point of contact for onsite/mall management personnel and fully understand and comply with all federal, state, county, and municipal regulations which pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
Requirements:
  • 2-3 years of restaurant management experience, preferably in a fine dining environment.
  • Bachelor's Degree and/or hospitality or culinary degree preferred.
  • Excellent communication and organization skills and ability to interact professionally and diplomatically with a variety of business partners.
  • Fluency in Microsoft Office Suite: Word, Excel (Advanced ability), PowerPoint.
  • Prior experience with accounting software, POS systems, and payroll/HRIS systems.
  • Individual in position shall not pose a direct threat to the health or safety of other individuals in the workplace.

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