Patient Access Services Representative
2 weeks ago
Job Summary
The Patient Access Services Representative serves as the initial point of contact for patients, facilitating accurate and timely completion of registration and distributing all necessary paperwork for patient care. This role requires excellent communication and interpersonal skills, as well as the ability to work closely with physicians and nurses to provide optimal ambulatory healthcare.
Key Responsibilities
- Accurately and efficiently complete patient registration and verify patient information
- Distribute necessary paperwork and documents to patients and healthcare providers
- Communicate effectively with patients, physicians, and nurses to ensure seamless care coordination
- Apply guest relations policies to provide exceptional patient experience
- Work collaboratively with the Patient Access Services Supervisor to achieve departmental goals and objectives
Requirements
- High school diploma or equivalent (GED) and two years of administrative experience, or Associate's degree and one year of medical experience, or Bachelor's degree
- Previous healthcare experience preferred, with knowledge of EPIC, Medical Terminology, and insurance
- Ability to demonstrate excellent communication and interpersonal skills, professional demeanor, and guest relations
- Typing speed of 25CWPM and computer experience required
Work Environment
- Continuous – 6-8 hours per shift
- Frequent – 2-6 hours per shift
- Infrequent – 0-2 hours per shift
Physical Demands
- Ability to perform job functions while standing
- Ability to perform job functions while sitting
- Ability to perform job functions while walking
- Ability to climb stairs
- Ability to work indoors
- Ability to work from elevated areas
- Ability to work in confined/cramped spaces
- Ability to perform job functions from kneeling positions
- Ability to bend at the waist
- Ability to squat and perform job functions
- Ability to perform repetitive motions with hands/wrists/elbows and shoulders
- Ability to reach in all directions
- Possess good finger dexterity
- Ability to fully use both legs
- Ability to fully use both hands/arms
- Ability to lift and carry 15 lbs. unassisted
- Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted
- Ability to lift from 36 inches to overhead 15 lbs.
- Ability to maintain 20/40 vision, corrected, in one eye or with both eyes
- Ability to see and recognize objects close at hand or at a distance
- Ability to match or discriminate between colors
- Ability to determine distance/relationship between objects; depth perception
- Ability to maintain hearing acuity, with correction
- Ability to perform gross motor functions with frequent fine motor movements
- Ability to work in a latex safe environment
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