Customer Service Representative
2 days ago
The Customer Contact Specialist's role at Vantage Point Solutions is to educate customers on broadband services and discuss fiber placement and connection processes with owners of residential homes and small businesses. This role will be required to take detailed field records of the fiber placement plan and relay information to our Outside Plant Department.
Responsibilities and Duties- Route and determine fiber placement
- Reviewing permits and ROW
- Professional Communication and Customer Service
- Recording and relaying field records
- In-person face-to-face interaction with home or business owners
- Work is performed in an outside environment
- Travel
- Valid US Driver's license, clean driving record
- Ability to read and understand maps, drawings, and diagrams for fiber construction
- Strong organizational skills
- Ability to work independently under minimal supervision
- Must be able to sit for periods of time and be able to perform physical activities such as bending, standing, climbing, and walking in construction areas in excess of 10 hours a day
- Effective communication skills and the ability to communicate subject matter details
- Understand and operate technology and applications such as Microsoft Office 360, Smartsheet, and various device applications
- Health Insurance
- Bonus
- 401(k)
- Paid Time Off
- Life Insurance
- Employee Stock Ownership Program
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