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Customer Service Representative

2 months ago

Mitchell, South Dakota, United States Vantage Point Solutions Full time
Job Summary

The Customer Contact Specialist plays a crucial role in educating customers about broadband services and facilitating fiber placement and connection processes for residential homes and small businesses. This position requires strong communication and organizational skills, as well as the ability to work independently in an outside environment.

Key Responsibilities
  • Route and determine fiber placement
  • Review permits and ROW
  • Provide professional communication and customer service
  • Record and relay field records
  • Engage in in-person face-to-face interactions with customers
  • Work in an outside environment, requiring travel and physical activity
Requirements and Qualifications
  • Valid US Driver's license and clean driving record
  • Ability to read and understand maps, drawings, and diagrams for fiber construction
  • Strong organizational and time management skills
  • Ability to work independently with minimal supervision
  • Physical stamina to perform activities such as bending, standing, climbing, and walking in construction areas for extended periods
  • Effective communication and interpersonal skills
  • Proficiency in technology and applications such as Microsoft Office 360, Smartsheet, and various device applications
Benefits
  • Health Insurance
  • Bonus
  • 401(k)
  • Paid Time Off
  • Life Insurance
  • Employee Stock Ownership Program