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Customer Service Representative

2 months ago


Mitchell, South Dakota, United States Wheelco Full time
Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Wheelco. As a key member of our customer-facing team, you will be responsible for ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  • Provide timely and accurate responses to customer inquiries
  • Assist customers with product selection and ordering
  • Work closely with vendors to ensure product knowledge and sales training
  • Qualify every order to determine customer delivery expectations
  • Support shipping and receiving by pulling pick tickets
  • Responsible for inventory management and inter-branch transfers
  • Identify, respond to, and resolve customer issues promptly
  • Work with customers to maximize sales and increase market share
Requirements:
  • Three to five years of experience in the truck and trailer parts wholesale/retail distribution
  • Sound product knowledge and lean warehouse experience to drive continuous improvement
  • Excellent communication skills, both written and verbal
  • Strong organization and planning skills
  • Proficient in Microsoft Applications
What We Offer:
  • A fun, positive working environment
  • Competitive compensation and excellent benefits packages
  • Company perks, including complimentary sport tickets and pre-sale tickets for concerts, shows, and events
  • Training opportunities and annual performance reviews

Wheelco is a family-owned and operated truck and trailer parts distribution leader with a flagship parts store and service shop in Sioux Falls, SD, and six locations in the upper Midwest. We are proud of our heritage of over half a century of quality service.