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Culinary Operations Manager
2 months ago
Job Overview
POSITION SUMMARY
Responsible for overseeing the quality, consistency, and production within the specialty dining establishment. Demonstrates culinary expertise by actively engaging in tasks while guiding the team and managing all food-related operations. Collaborates on menu development, procurement, staffing, and food preparation for the specialty dining venue. Works alongside the team to enhance guest and employee satisfaction while adhering to the operational budget. Ensures compliance with sanitation and food safety standards. Develops and mentors the team to achieve improved outcomes.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 4 years of experience in culinary, food and beverage, or a related professional field.
- 2-year degree from an accredited institution in Culinary Arts, Hotel and Restaurant Management, or a related discipline; 2 years of experience in culinary, food and beverage, or a related professional field.
CORE WORK ACTIVITIES
Upholding Culinary Standards and Responsibilities
- Creates, designs, or innovates new applications, concepts, relationships, systems, or products, including artistic contributions for the specialty dining venue.
- Supervises kitchen operations during shifts and ensures adherence to all Food & Beverage policies, standards, and procedures.
- Maintains standards for food preparation, handling, and proper storage.
- Recognizes superior quality in products, presentations, and flavors.
- Plans and manages food quantities and plating requirements for the specialty dining venue.
- Communicates production needs to key personnel.
- Assists in developing daily and seasonal menu offerings for the specialty dining venue.
- Ensures compliance with all relevant laws and regulations.
- Follows proper food handling and temperature protocols.
- Estimates daily production needs for the specialty dining venue.
- Prepares and cooks a variety of foods, either regularly or for special guests or events.
- Checks the quality of raw and cooked food products to ensure standards are met.
- Determines food presentation methods and creates decorative food displays.
Leading Culinary Teams
- Supervises and coordinates the activities of cooks and kitchen staff engaged in food preparation.
- Utilizes interpersonal and communication skills to lead, influence, and motivate others; advocates sound financial and business decision-making; demonstrates integrity and leads by example.
- Leads shift teams while personally preparing food items and fulfilling requests based on required specifications.
- Supervises and manages kitchen staff, overseeing all daily operations and understanding employee roles well enough to perform duties in their absence.
- Encourages mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Ensures and maintains productivity levels of employees.
- Ensures employees are cross-trained to support successful daily operations.
- Ensures employees understand expectations and guidelines.
- Establishes and maintains open, collaborative relationships with employees and encourages the same within the team.
Achieving Restaurant Objectives
- Sets and supports the achievement of kitchen objectives, including performance, budget, and team goals.
- Develops specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations tasks.
- Understands the impact of kitchen operations on overall financial goals and objectives and manages to achieve or exceed budgeted targets.
- Effectively investigates, reports, and follows up on employee incidents.
- Implements Safety Standards.
Ensuring Exceptional Guest Service
- Provides services that exceed expectations for guest satisfaction and retention.
- Manages daily operations, ensuring quality standards and meeting customer expectations consistently.
- Enhances service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and coaching when necessary.
- Sets a positive example for guest relations.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Empowers employees to deliver outstanding customer service.
- Addresses guest issues and complaints effectively.
- Interacts with guests to gather feedback on product quality and service levels.
Managing Human Resource Activities
- Identifies the developmental needs of others and provides coaching, mentoring, or assistance to enhance their knowledge or skills.
- Participates in training specialty restaurant staff on menu items, including ingredients, preparation methods, and unique flavors.
- Manages employee progressive discipline procedures.
- Participates in the employee performance appraisal process, providing feedback as necessary.
- Utilizes all available on-the-job training resources for employees.
- Assists in the interviewing and hiring of team members with the appropriate skills as needed.
Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates through various communication methods.
- Analyzes information and evaluates results to select the best solutions and resolve issues.
- Attends and participates in all relevant meetings.
Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.About the Team
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful, and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.
The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.
It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.
As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo, and our Service Values.
And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
