Customer Liaison

4 days ago


New York, New York, United States CodeForce Full time
Job Title: Customer Liaison

About CodeForce:

CodeForce is a leading company in the utility industry, known for its exceptional customer service and innovative solutions. We are seeking a highly skilled Customer Liaison to join our team.

Job Summary:

The Customer Liaison will serve as the primary point of contact between our customers and internal departments, ensuring seamless communication and timely resolution of issues. This role requires excellent interpersonal and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:

* Serve as liaison between customers and internal departments to facilitate the processing of applications for gas service
* Enter completed applications into Salesforce and monitor/manage the application until service is successfully installed
* Educate customers on the installation process and set clear expectations for timelines and activities
* Coordinate customer installation activities across internal functions to ensure timely completion
* Track project statuses using internal IT systems and keep the business owner informed of progress

Requirements:

* 3-5 years' experience in customer service or project management
* 2 years' experience in project management, process coordination, or workflow management
* 2 years' experience working in CRM systems, preferably Salesforce
* Outstanding interpersonal and communication skills
* Ability to solve problems effectively and work independently

How to Apply:

If you are a motivated and detail-oriented individual with a passion for customer service, please submit your application for consideration.

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