Help Desk Associate US Timings

4 days ago


New York, New York, United States HR Prospect LLC Full time

Job Summary:

The Help Desk Associate is a key member of the HR Prospect LLC team, responsible for providing day-to-day technical support and assistance to the organization's computer network infrastructure and information management system.

Key Responsibilities:

  • Provide timely and effective technical support to employees, including desktop and remote assistance, hardware and software troubleshooting, and repair.
  • Install, configure, and maintain hardware and software, including PCs, laptops, mobile devices, and printers.
  • Perform regular hardware and software inventory, and software license tracking.
  • Assist in the training of employees on the use of PCs and basic network operations.
  • Develop and maintain technical documentation, including step-by-step procedures and guides.

Requirements:

  • Minimum of 1 year of hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
  • Minimum of 1 year of experience in troubleshooting client-side networking and connectivity issues.
  • Proven experience in working with results-driven, customer-service oriented support teams.
  • Strong knowledge of Microsoft and TCP/IP networking and network printing.
  • Knowledge of networking technologies.
  • Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
  • High school diploma or equivalent (some college preferred).
  • A+ and Net + Certified preferred.
  • Excellent customer service skills.

Key Skills and Competencies:

  • Oral and written communication skills
  • Learning skills
  • Customer service orientation
  • Problem analysis
  • Problem-solving
  • Adaptability
  • Team interaction
  • Planning and organizing
  • Attention to detail
  • Stress tolerance


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