Help Desk Associate US Timings
4 days ago
Job Summary:
The Help Desk Associate is a key member of the HR Prospect LLC team, responsible for providing day-to-day technical support and assistance to the organization's computer network infrastructure and information management system.
Key Responsibilities:
- Provide timely and effective technical support to employees, including desktop and remote assistance, hardware and software troubleshooting, and repair.
- Install, configure, and maintain hardware and software, including PCs, laptops, mobile devices, and printers.
- Perform regular hardware and software inventory, and software license tracking.
- Assist in the training of employees on the use of PCs and basic network operations.
- Develop and maintain technical documentation, including step-by-step procedures and guides.
Requirements:
- Minimum of 1 year of hands-on experience with workstation support, including operating systems, applications, and hardware support in a Windows OS environment.
- Minimum of 1 year of experience in troubleshooting client-side networking and connectivity issues.
- Proven experience in working with results-driven, customer-service oriented support teams.
- Strong knowledge of Microsoft and TCP/IP networking and network printing.
- Knowledge of networking technologies.
- Strong MS Outlook, MS Office, and application support skills, including strong anti-virus and anti-spyware support knowledge.
- High school diploma or equivalent (some college preferred).
- A+ and Net + Certified preferred.
- Excellent customer service skills.
Key Skills and Competencies:
- Oral and written communication skills
- Learning skills
- Customer service orientation
- Problem analysis
- Problem-solving
- Adaptability
- Team interaction
- Planning and organizing
- Attention to detail
- Stress tolerance
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