Telephone Switchboard Coordinator

1 month ago


Silver Spring, Maryland, United States General Conference of Seventh-Day Adventists Full time

As a Telephone Switchboard Coordinator at the General Conference of Seventh-Day Adventists, you will play a vital role in providing exceptional customer service and support to our staff and visitors.

About Us

The General Conference of Seventh-Day Adventists is a dynamic organization dedicated to spreading the message of hope and love. Our team is passionate about making a difference in people's lives, and we are looking for someone who shares our values and vision.

Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Telephone Switchboard Coordinator. In this role, you will be responsible for answering and directing incoming calls, operating our attendance console switchboard, and performing various administrative tasks.

Key Responsibilities
  • Answer all switchboard incoming and in-house calls, depresses switch keys to transfer and direct calls to appropriate parties.
  • Pushes switch keys on cordless multi-line switchboard to make connections and relay calls; sets up conference calls and conference call equipment.
  • Have a thorough understanding of the structure and functions of the organizations an employee's in the building in order to direct calls to appropriate parties.
  • Supplies information to callers.
  • Performs clerical duties such as typing, proofreading, faxing, sorting, and delivering mail.
  • Assist in processing and mailing monthly phone reports.
  • Operates announcement system for entire building.
  • Assist in maintaining online in-house telephone directory.
  • Receives visitors, obtains name and nature of business, and schedules appointments.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Basic knowledge of office software and systems.
  • Ability to read and interpret documents such as safety rules, telephone operating manuals, maintenance instructions, and procedure manuals.
Benefits

We offer a competitive salary and benefits package, including health insurance, paid time off, and retirement savings plans. This position is part-time hourly with a salary range of $15.65 - $23.51 per hour.



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