Cash Transfer Coordinator
1 week ago
Compensation: The estimated salary for this position ranges from $55,000 to $65,000 per year, depending on experience and qualifications.
Responsibilities: As a Cash Transfer Coordinator, you will assist customers with domestic and international wire transfers, ensuring proper procedures are followed to minimize losses. You will maintain quality service, implement controls to protect the Bank and its customers, and complete daily, monthly, and quarterly reports. Additionally, you will maintain cash limits in our Brinks Cash Vault and perform duties outlined in our Disaster Recovery and Business Continuity Plan.
Duties and Responsibilities:
* Provides customers with information and direction regarding their wire transfer status, requests, payments, and obligations.
* Processes and records wires transferred with minimum errors, ensuring proper procedures are followed to minimize losses.
* Communicates with Branch staff and management regarding wire transfer issues.
* Prepares and balances related spreadsheets and accounts daily for wire transfers and cash vault.
* Performs daily reconciliation and cash management for the Cash Vault.
* Assists with completing research requests in a timely manner.
* Daily phone interaction with authorized callers/customers performing outgoing wire requests.
* Uses formalized procedures to ensure successful retrieval, archives wire forms, and settlement documentation into the archival system.
* Assists in the resolution and recovery of fraudulent wire transfers.
Qualifications:
* High School Diploma or equivalent.
* 2 years of general banking experience.
* Core banking system experience; FIS preferred.
* Attention to detail.
* Excellent customer service skills, strong telephone and interpersonal skills.
* Ability to collect and organize information.
* Good understanding of banking concepts.
* Ability to work in a fast-paced environment with accuracy and risk protocols.
Benefits: EagleBank offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
We welcome applicants who do not meet all the requirements.
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