Switchboard Coordinator

7 days ago

Silver Spring, Maryland, United States Trinity Health Full time
Job Title: Switchboard Coordinator

About the Role:
This position is responsible for facilitating and coordinating voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community.

Main Responsibilities:
  • Facilitate and coordinate voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community.
  • Operate and maintain all centralized telecommunications equipment to include telephone equipment, paging equipment, alarm equipment, and TDD equipment.
  • Act as an information liaison for hospital schedules and procedures, events and activities, and patient information.
  • Respond and triage in-house emergency codes and hospital emergency alarms.
  • Respond and triage Home Care and Hospice for after-hour patient contacts.
  • May act as shift supervisor in the absence of the Supervisor, Telecommunications Center.
  • Supports the Mission of Trinity Health and Holy Cross Hospital.

Requirements:
  • Experience with Windows 2000 and basic computer knowledge.
  • Minimum of 1 year's experience in a service provider environment preferred.
  • Strong customer service skills.
  • Excellent interpersonal and strong verbal communication skills.
  • Tactful, self-controlled, and poised at all times.
  • Reliable.
  • Visual acuity sufficient to read computer screens on a continuous basis.
  • Manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation.
  • Able to be ambulatory, able to climb stairs and carry and move light office equipment.
  • In emergencies, departmental or hospital, available 24 hours if required.
  • Detail oriented.
  • Fluency in Spanish is preferred.
  • Supports the Mission of Trinity Health and Holy Cross Health.

Benefits and Salary:
The estimated salary range for this position is $17.58 - $21.63 per hour. Pay is based on experience, skills, and education. Benefits include medical, dental, and vision insurance, paid time off, free parking, metro access, tuition reimbursement, and a 403(b) plan. This role also offers flexible work schedules and opportunities for career growth.

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