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Client Support Specialist

2 months ago

Fort Wayne, Indiana, United States MAXIMUS Full time


Overview

The Client Support Specialist plays a crucial role in managing high volumes of inbound inquiries related to essential assistance programs. This position is integral to ensuring that clients receive accurate information and support regarding Medicaid, Supplemental Nutrition Assistance Program (SNAP), and Temporary Assistance for Needy Families (TANF).

Key Responsibilities:
  • Handle a significant number of inbound calls, addressing client inquiries and resolving issues efficiently.
  • Assist clients by providing information, processing applications, and maintaining case records in compliance with established guidelines.
  • Engage with clients to gather necessary information and assess eligibility for various assistance programs.
  • Educate clients on program services and eligibility requirements, ensuring clarity and understanding.
  • Collaborate with team members and management to enhance service delivery and client satisfaction.

Position Highlights:
  • Full-time position with a structured work schedule.
  • Competitive hourly rate with potential for quarterly bonuses.
  • Comprehensive benefits package including health, dental, and vision coverage.
  • Opportunities for professional development and career advancement.

Qualifications:
  • High school diploma or equivalent required; relevant experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Detail-oriented with a focus on accuracy in data entry and case management.

Additional Information:
Maximus is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences, including those with military service. Our organization values the unique skills and perspectives that each individual brings to our team.