Client Support Liaison
1 week ago
The Client Support Specialist plays a vital role in ensuring seamless interactions between BlueHive Provider Relations, employers, and occupational healthcare providers. As the primary point of contact for BlueHive customers, they oversee the efficient processing of occupational health service requests from users, locating and scheduling services within specified distances.
Key Responsibilities:- Act as a liaison between the BlueHive Provider Relations team, employers, and occupational healthcare providers.
- Monitor and process requests from the service queue.
- Verify employer, employee, and provider information to ensure accuracy and update BlueHive records.
- Inform providers about their BlueHive Provider Directory listings and encourage them to maintain these listings.
- Research specified areas to ensure all providers are represented in the BlueHive Provider Directory.
- Use independent judgment to troubleshoot or escalate client issues.
- Stay up-to-date with BlueHive's latest features, pricing, and news.
- Collaborate with the Provider Relations team to update the BlueHive Provider Directory.
- Participate in weekly meetings with the BlueHive Provider Relations Team.
- Communicate directly with the Product Owner about client feedback, bugs, or feature requests.
- Part-time position
- Experience in customer service or phone operations
- Experience in the healthcare field is a plus
- Experience with Electronic Health Records is a plus
- Understanding of remote work best practices
- Computer skills
- Experience with Mac OS, Google Suite, and Webex
- Multilingual is a plus
- Ability to pass Criminal Background Checks
- Eligibility to work in the United States
- High school Diploma or equivalent
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Client Support Liaison
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