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Aftermarket Customer Support Specialist

2 months ago

Cedar Rapids, Iowa, United States Terex Full time

**Job Summary:**

We are seeking a highly skilled Aftermarket Customer Support Specialist to join our team at Terex Corporation. As a key member of our Customer and Product Support department, you will be responsible for providing exceptional customer service and support to our dealers and customers.

**Key Responsibilities:**

  • Expedite open parts orders and manage backlog
  • Prepare specific price and availability requests for dealers
  • Understand Export Compliance Regulations for international Shipments
  • Coordinate with shipping distribution center international shipment instructions
  • Provide back-up support for inside parts team when needed
  • Price and Maintain intercompany Price Lists by Country
  • Assist dealers with OCC (TMS On-line Order Entry Inquiry System)
  • Assist Parts Team in Managing and prioritizing Help Desk Inquiries
  • Work cross functionally with all Terex MPS team members including buyers /planners/engineering to ensure customer satisfaction
  • Assist with special projects as directed by Manager

**Requirements:**

  • 2+ years of customer service experience
  • High School Diploma or GED
  • Associates degree preferred
  • Heavy equipment experience preferred
  • MS Office experience with Word and Excel
  • Understanding and Reading Parts Manuals
  • Understanding and Reading Prints
  • Oracle experience preferred
  • Possess strong communication and customer service skills
  • Possess a strong team concept

**About Terex:**

Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services. We are passionate about producing equipment that improves the lives of people around the world. Our operations are global, yet each office or factory is a close-knit community. We value diversity and inclusion, safety, integrity, respect, servant leadership, courage, and citizenship. We encourage continuous improvement and offer free courses available through Terex University. We provide a supportive network for Terex women in their jobs and careers. It's an exciting time to be part of the expanding manufacturing sector. We are a place where you can work and grow.