Desktop Support Specialist in Dallas, Texas
5 days ago
Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Dallas, Grand Prairie, or Richardson, Texas.
In this role, you will be part of our growing relationship with one of our great clients and have responsibilities in Desktop Support, including:
- Providing workstation software break-fix support
- Performing IMAC - PC install, moves, adds, and changes
- Loading images
- Recovering assets
- Tagging assets
- Providing printer support
- Supporting Client Center (Tech Bar)
- Updating IT Service Management
- Performing other client support duties as needed to maintain workstation operations and customer satisfaction
Previous working experience in Desktop Support is desired, but training will be provided for all entry-level new hires.
Knowledge of PC imaging is required, and experience with change management and incident management is preferred.
Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe is also preferred.
Requirements:Must be within driving distance of Dallas, Grand Prairie, or Richardson, Texas, and be willing to work onsite in one of these locations.
Please note that pursuant to a government contract, this specific position requires U.S. citizenship status.
What We Offer:As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates.
We provide ongoing learning and development opportunities to foster continuous growth.
Our company values include excellent communication, teamwork, problem-solving, and a commitment to advancing your career.
We seek a community of virtue-centered co-workers and clients.
We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more.
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