Autonomous Vehicle Support Specialist
2 weeks ago
We're seeking a highly skilled Autonomous Vehicle Support Specialist to join our team at Cruise. As a key member of our operations team, you will play a critical role in ensuring the safe and efficient operation of our autonomous vehicles.
Responsibilities:- Uphold Cruise's Safety First culture by prioritizing safety and maintaining a safety-first mindset.
- Operate an autonomous vehicle (AV) manually or in autonomous mode in a public space or Cruise private property, with and without occupants, for testing and non-testing purposes.
- Monitor and log responsibilities, providing verbal feedback and directions about the AV's environment, and complete timely and detailed ride reports for operations and engineering teams.
- Alternate between driving and notetaking functions every two hours for up to an entire shift.
- Respond to situations in the field when AVs are unable to continue autonomous operations, including manually driving to an incident site, triaging, recovering, and retrieving AVs, interacting professionally with parties while on location, and completing incident documentation and reporting.
- Perform Cruise vehicle readiness duties, including manually driving vehicles between facilities and to charging stations, parking and staging vehicles, charging vehicles at Cruise facilities and at public charging stations, performing systems fire-up and functional checks, and cleaning and disinfecting vehicles.
- Perform operational support duties, including using Cruise's proprietary software, using Slack to assist with troubleshooting and operational needs, deploying and returning AVs to facility, performing vehicle safety and integrity checks, and executing 'Lost and Found' procedures.
- Raise opportunities for improvement from systemic issues observed, strategize, and make recommendations for improvements.
- Ensure the success of the shift by meeting service-level agreements.
- Assist with special projects across teams to deliver on interdependent KPIs.
- Participate in the ongoing training and mentoring of new team members.
- Perform other ad hoc, job-related duties as assigned, including those in support of AV testing, delivery, and other community support and/or pilots.
- Prioritization of safety and maintain a safety-first mindset, while following all safe work practices and policies.
- Comfort working in a fast-paced environment, including interacting with the public.
- Currently hold an active, valid regular driver's license from the state where based.
- Successful completion of a background check, drug screen, and DMV Motor Vehicle Record check, as required by the local market.
- Ability to drive and/or ride in a vehicle alternating roles for up to eight hours/day.
- Ability to remain alert and extremely focused for up to two-hour uninterrupted blocks of time.
- Ability to accurately type and read on a laptop in a moving vehicle.
- Ability to give and receive clear, prompt, and understandable verbal and written communications.
- High attention to detail.
- Ability to safely operate a vehicle in accordance with Cruise safety protocols and applicable law.
- Ability to tolerate occasional abrupt starts, stops, turns, and maneuvers associated with driving or taking control of the AV in both training and daily job functions.
- Ability to regularly perform physical work, including stooping, lifting, and moving up to 30 pounds, and walking up and down flights of stairs.
- Computer literacy with an emphasis on laptop usage, including skills such as navigating through multiple accounts and windows quickly, using common keyboard shortcuts, and using various software programs to include instant messaging.
- Ability to type a minimum of 20 wpm.
Bonus Points:
- Previous service level operations experience.
- Operational experience with a large, 24/7 business.
- Mobility or transportation experience, particularly with a large fleet.
- Entrepreneurial experience/ownership mentality or other innovation history.
- Enthusiasm for the potential of autonomous driving to move life forward in our cities and improve road safety.
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