Order Fulfillment and Customer Service Representative
1 week ago
As a key member of our team, the Order Fulfillment and Customer Service Representative will be responsible for receiving and preparing orders, safely moving, loading, and delivering products while providing exceptional customer service. This role requires the ability to work at Automotive Branch #9180 and interact with customers, which may include minors.
The ideal candidate will be able to load and unload products from deliveries, operate and maintain warehouse vehicles and equipment, and assist customers in person and over the phone. Additionally, the representative will process sales transactions accurately, communicate with supervisors and coworkers, and maintain a clean and safe working environment.
Responsibilities- Order Preparation: Prepare orders for delivery or pickup according to schedule (load, pack, wrap, label, ship)
- Deliveries: Load and unload products from deliveries
- Warehouse Operations: Operate and maintain warehouse vehicles and equipment
- Customer Service: Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Sales Transactions: Process sales transactions accurately and consistent with policies and procedures
- Delivery: Deliver products to the customer in a safe and timely manner
- Teamwork: Communicate and cooperate with supervisors and coworkers
- Work Environment: Keep a clean and safe working environment and optimize space utilization
- Quality Service: Follow quality service standards and comply with procedures, rules, and regulations
- Inventory Management: Ensure that the stockroom is organized, and operate tinting, mixing, and color matching equipment as needed
- Age: Must be at least eighteen (18) years of age
- Work Authorization: Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Driver's License: Must have a valid, unrestricted Driver's License
- Physical Abilities: Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Work Schedule: Must be willing to work all scheduled hours, with or without reasonable accommodation
- Education: Have at least a High School diploma or GED
- Experience: Have at least one (1) year of work experience using material handling equipment (for example: forklifts, pallet jacks, hand trucks, order pickers, vacu-hoists, drum dollys, conveyor belts, etc.)
- Customer Service: Have at least one (1) year of work experience in customer service, retail, or sales
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