Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring accurate transactions, and recording information to improve future shopping experiences.
Key Responsibilities
- Creates a positive customer experience by ensuring accurate transactions and/or orders.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high-quality data for follow-up when scheduled in returns.
What We Offer
At Ingka External, we prioritize our co-workers' well-being and offer a range of benefits to support their work-life balance, including generous paid time off, holiday and sick time, and access to education assistance and learning programs.
Requirements
- 1 year sales or customer service experience preferred
- High School Diploma or equivalent
Why Work with Us
We are committed to creating a positive and inclusive work environment where our co-workers can grow and thrive. If you are passionate about delivering exceptional customer service and building strong relationships with customers, we encourage you to apply for this exciting opportunity.
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