Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Della Infotech. As a key member of our logistics team, you will be responsible for ensuring timely and efficient processing of customer orders in the SAP system.
Key Responsibilities:
- Plan and execute expedient and efficient processing of customer orders in the SAP system.
- Maintain customer messages and contact information in Customer Master Data records.
- Notify plants of special customer requests and shipping arrangements.
- Verify price and incoterms on purchase orders.
- Coordinate shipping and delivery between customers and plants.
- Review requests for special pricing for consistency and alignment with current freight and payments terms.
- Investigate and resolve customer deductions.
- Report inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner.
- Develop strong working relationships with external customers.
Requirements:
- BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred.
- Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.
- Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer.
- Strong organizational, communication, and time management skills.
- Excellent problem solving, persuasion, negotiation, and conflict resolution skills.
Preferred Skills:
- SAP experience in the Order to Cash module.
- International logistics operations experience and knowledge of export compliance regulations.
About Della Infotech:
Della Infotech is a leading provider of innovative solutions in the logistics and supply chain management industry. We are committed to delivering exceptional customer service and building strong relationships with our clients.
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