Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
About the Role:
We are seeking a highly motivated and organized Customer Service Representative to join our team at Work With Your Handz. As a Customer Service Representative, you will be responsible for converting incoming customer calls into booked service appointments, delivering call scripts with an authentic cadence, and responding to customer requests, resolving issues, and promoting the brand.
Responsibilities:
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
- Respond to customer requests, resolve issues, and promote the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company's plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
Requirements:
- Call Center experience preferred
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communication.
- Ability to build trust and demonstrate empathy.
- Bachelor's degree or equivalent is a plus.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible, and great attitude in life
What We Offer:
- Competitive pay - $16/hour plus bonuses and room to grow
- Excellent benefits package, including:
- Major medical, prescription drug, optical, dental, and orthodontia
- 401(k) plan with a 100% match
- PTO and paid sick leave
- Long-term disability
- Life insurance
- Quarterly company functions for team bonding and enjoyment
- Quarterly company functions for team bonding and enjoyment
- Established in 1964 – provides stability
- Strong commitment to community support and giving back
- Continuous growth and educational opportunities
- A team-oriented and supportive work environment
Equal Opportunity Employer:
We are an equal opportunity employer and welcome applications from all qualified candidates. All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category.
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