Customer Service Representative

4 weeks ago


Pittsburgh, Pennsylvania, United States Three Rivers Optical Full time
Job Description

About the Role

At Three Rivers Optical, we are seeking a highly skilled Customer Service Representative to join our team. As the main point of contact for our customers, you will play a critical role in serving and nurturing these relationships.

Responsibilities

  • Respond to all customer inquiries and requests in a timely manner.
  • Use internal CRM database systems to document inquiries, requests, resolutions, and follow-up tasks.
  • Partner with management or sales team to address inquiries and requests.
  • Follow all outlined procedures and guidelines to address customer inquiries and requests.
  • Complete assigned tasks, including making phone calls, following up on orders, supporting sales, and updating database information.
  • Provide exceptional customer service and employ a courteous and empathetic attitude to all customers.
  • Perform research to address customer needs.
  • Examine current customer accounts for unmet needs and service deficiencies to provide recommended solutions and drive sales.

Requirements

  • High school diploma or general education degree (GED).
  • Minimum of 2 years' experience in customer service required.
  • Excellent written and verbal communication skills, time management skills, strong decision-making ability, and attention to detail.
  • Well-organized, able to work in a fast-paced environment.
  • Flexible, proactive, resourceful, and efficient while maintaining professionalism.
  • Strong computer proficiency and comfort using several software and web-based applications.
  • Committed to collaboration and teamwork.


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