Telecommunication Service Agents
2 weeks ago
Who is Focus?
Focus Services operates a call center dedicated to delivering exceptional customer experiences. We leverage advanced technology to foster a diverse and fulfilling work environment. Our team members are recognized daily and enjoy various incentives, including sales bonuses, raffle prizes, company gatherings, and family-friendly events.
Why Choose Focus?
At Focus, we prioritize a positive workplace culture that offers enjoyable, challenging, and rewarding experiences. We are committed to supporting our employees, their families, and the communities we serve. Our mission is to inspire and educate individuals everywhere through our dedicated service.
Join Our Team
We are looking for motivated and reliable individuals to become part of our team. Our employees thrive in a dynamic environment that provides excellent career advancement opportunities, competitive compensation, and a comprehensive benefits package. Our workforce is the cornerstone of our Focus Family, and we are committed to fostering a culture of growth and development.
Earning Potential
- Opportunity for bonuses
- Additional incentives based on performance
- Clearview point purchasing system
- Handle inbound calls professionally
- Focus on customer retention strategies
- Address and resolve customer inquiries
- Investigate potential solutions for customer issues
- Promote and upsell products on customer accounts
- Manage and deescalate customer complaints
- Proficient in PC and keyboarding skills with the ability to multitask
- Typing speed of at least 25 wpm
- Strong numerical and analytical abilities
- Effective communication skills with customers
- Capability to thrive in a high-pressure environment
- Willingness to work in a fast-paced setting
- Proactive approach to tasks
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- Paid Holidays
- Flexible Hours
- Family Medical Leave
- Competitive base salary
- Daily, weekly, and monthly contests with prizes
- Scholarship opportunities
- Performance bonuses
- Employee discounts
- Company social events
- On-the-job and ongoing training
- Professional development and advancement opportunities
- Volunteer assistance programs
- Referral programs
- Employee lunches and snacks
- Charity events
- Casual dress code
- Promotional opportunities based on performance
- Recognition for individual and team achievements
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