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Guest Services Representative
2 months ago
Company Overview
Esperanto Development LLC is a prominent hotel management firm recognized for enhancing profitability and increasing asset values for hotel proprietors. Our expertise spans hotel operations, property management, electronic distribution, and interactive marketing, ensuring exceptional performance through our unwavering dedication to guests, team members, and stakeholders.
Key Responsibilities
As a Front Desk Agent, you will work during mid-shift and evening hours, providing essential assistance to guests and delivering outstanding service throughout their stay. Your role is vital in shaping the initial impressions of our guests, and you will be expected to uphold the highest standards in the following areas:
- Adhere to all security and emergency protocols, managing their implementation as necessary.
- Address, document, and resolve guest complaints promptly.
- Assist the Night Auditor with front desk and accounting-related tasks.
- Generate nightly reports as required.
- Communicate special requests, early/late departures, room changes, and other guest needs to relevant departments.
- Foster effective communication and collaborative relationships across all hotel departments.
- Comply with fire, health, and safety regulations, following established procedures as needed.
- Contribute to environmental sustainability efforts within your role and the team.
Qualifications and Skills
To excel in this position, candidates should embody the following attributes:
- A positive demeanor and strong communication skills.
- A commitment to delivering exceptional customer service.
- High standards of personal grooming.
- Flexibility to adapt to various work situations.
- A willingness to work both day and night shifts.
Preferred Qualifications
While not mandatory, the following qualifications would be advantageous:
- Two years of experience in a front desk role.
- Familiarity with the hospitality sector.
- Proficient in IT and computer systems.
- Ability to communicate in Spanish.
At Esperanto Development, we are committed to fostering meaningful careers in hospitality for our associates. We offer competitive salaries, comprehensive health benefits, extensive training and development opportunities, and a supportive team-oriented culture where individuals are valued.
Esperanto Development LLC is an equal opportunity employer, adhering to policies that prohibit discrimination based on any protected classification under applicable laws. We maintain a drug-free workplace, prohibiting the use, possession, or influence of illegal substances or alcohol during work hours.
