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Retail Banking Branch Leader

2 months ago

Temple, Texas, United States Extraco Banks Full time

Extraco Banks is currently looking for a Branch Supervisor to enhance our Temple Retail Banking division.

At Extraco, we recognize that delivering an exceptional customer experience hinges on our ability to attract, hire, train, and engage outstanding team members. We are in search of individuals who thrive in a business culture that values enthusiasm, integrity, a passion for learning, and a commitment to realizing their full potential.

Extraco is dedicated to fostering long-term, mutually beneficial relationships with our clients. These relationships are built on trust, respect, active listening, and understanding. As a Branch Supervisor, you will play a crucial role in cultivating and sustaining these connections. The importance of relationships extends to our branch teams as well. Positive and productive interactions are essential for maintaining a collaborative environment that delivers superior customer service.

Key Responsibilities:

  • Demonstrated leadership capabilities
  • Commitment to serving others
  • Ability to provide recognition and constructive feedback to colleagues
  • Goal-oriented with a focus on sales
  • Strong professional demeanor
  • Excellent communication and interpersonal skills
  • Outstanding customer service abilities
  • Capacity to manage multiple tasks and transition quickly while remaining organized
  • Adaptability to change and receptiveness to feedback
  • Ability to perform effectively under pressure
  • Self-driven and motivated
  • Proficient problem solver and quick learner
  • Enthusiastic and energetic approach
  • Strong work ethic
  • Flexibility in scheduling and job responsibilities
  • Ability to de-escalate customer concerns
  • Proficient in Extraco's digital platforms
  • Expertise in all onsite service channels
  • Current user of banking technology, including online banking and mobile deposit capture

Educational Qualifications:

  • High School Diploma is required
  • Bachelor's degree is preferred

Experience Requirements:

  • A minimum of 5 years of banking experience is required
  • At least 5 years of supervisory experience in a banking or retail setting with direct oversight of multiple employees

Extraco offers competitive compensation and excellent benefits.