Customer Service Representative Associate
4 weeks ago
We are seeking a highly skilled Customer Service Representative Associate to join our team at Cognizant North America. As a key member of our customer support team, you will be responsible for providing exceptional technical assistance and support to our clients via inbound phone calls.
Key Responsibilities:
- Answering a high volume of inbound technical phone calls
- Troubleshooting, diagnosing, and resolving technical issues with high First Contact Resolution rates (FCR)
- Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope
- Documenting all issues, comments, and resolutions in appropriate software system applications
Requirements:
- High school diploma or equivalent
- Minimum of two years' experience in customer service
- Understanding of the insurance industry, electronic claims, medical office knowledge, and/or coding/billing preferred
Benefits:
- Medical, dental, and vision insurance
- Paid holidays and paid time off
- 401(k) plan and contributions
- Long-term and short-term disability
- Paid parental leave
Cognizant North America is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for growth and development within our organization.
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