Branch Manager/Loan Officer

9 hours ago

Chicago, Illinois, United States ALPHA KAPPA ALPHA SORORITY, INC. Full time
Job Title: Branch Manager/Loan Officer

Alpha Kappa Alpha Sorority, Incorporated, is seeking a highly skilled Branch Manager/Loan Officer to join our team at For Members Only Federal Credit Union (FMO). As a key member of our leadership team, you will be responsible for directing, promoting, and coordinating the operations of FMO to optimize market share, improve efficiency and profitability, and support our organization's core values.

Key Responsibilities:
  • Prospect for and acquire new members to achieve monthly goals.
  • Coach staff to ensure goals are reached by maximizing production with sales opportunities, coaching, profiling, referrals, driving sales, and marketing.
  • Review and analyze loan applications in conjunction with loan/credit committees.
  • Develop and retain a high-performing sales/service team through leadership and coaching in all aspects of sales and operations.
  • Conduct an annual Member Satisfaction Survey to gain member feedback and prepare response actions.
  • Monitor the quality of member accounts and act to prevent future fraudulent activity.
  • Meet with and address members who have a complaint or concern about an occurrence.
  • Review and negotiate contracts for review and approval, where appropriate.
  • Assure the maintenance, confidentiality, and security of member files.
  • Ensure all policies are followed, including cash handling, check hold policy, compliance, and password management.
Requirements:
  • Bachelor's degree in finance, accounting, business management, or equivalent combination of education and work experience.
  • Excellent written and verbal communications and interpersonal skills.
  • Must be detail-oriented with excellent organizational skills.
  • Must be able to multi-task, meet tight deadlines, and maintain composure under pressure in a fast-paced environment.
  • Quantitative and analytical skills are a must.
  • Knowledge of general office software, particularly the Microsoft Office Suite and the ability to use financial and registration software.

We are an equal opportunity employer and welcome applications from qualified candidates who share our commitment to excellence and customer service. If you are a motivated and results-driven professional looking for a challenging opportunity, please submit your application and resume for consideration.

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