Branch Operations Manager

1 month ago


Chicago, Illinois, United States Oppenheimer & Co. Inc. Full time
Job Overview

Oppenheimer & Co. Inc. is seeking a highly skilled Branch Operations Manager to join their Private Client Branch office in Chicago, Illinois. This critical role is responsible for ensuring the smooth and efficient operation of the branch, meeting service excellence standards, and reporting directly to the Regional Operations Manager.

Key Responsibilities
  • Process financial transactions in accordance with regulatory requirements
  • Manage client disbursements and delivery
  • Process order cancellations and corrections
  • Oversee the account opening process
  • Collaborate with the Branch Control Officer to ensure compliance with company policies and procedures
  • Resolve client service issues
  • Train and manage operational support staff
  • Act as liaison between the Branch and all company infrastructure areas
  • Assist with audit preparations
  • Support client onboarding
Requirements
  • At least 5+ years of experience in brokerage/financial services, including some management experience
  • Series 7, 63 required; must obtain Series 9 & 10 within 6 months of employment
  • Strong attention to detail and accuracy
  • Ability to navigate multiple computer systems and applications
  • Excellent verbal, written, and interpersonal communication skills
  • Effective organizational, multi-tasking, and prioritizing skills
  • Able to work independently, proactively, and innovatively while exercising sound judgment
  • High ethical standards
  • Excellent time management skills and ability to anticipate potential issues
  • Strong working knowledge of Microsoft Office suite


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