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Sales Account Manager

2 months ago

FeastervilleTrevose, Pennsylvania, United States alphabroder Full time
Account Manager Job Description

alphabroder is seeking a skilled Account Manager to cultivate and maintain key business relationships with our largest customers. As a trusted advisor, you will foster customer loyalty through elite sales and service techniques, consultative selling, and a white glove experience.

Key Responsibilities:
  • Manage customer relationships within assigned territory, ensuring exceptional service and support.
  • Provide timely resolution to customer issues, focusing on rapid response time, proper expectation setting, and conflict resolution.
  • Collaborate with Field Sales Reps and Strategic Account Managers to identify and assist in program opportunities and business immersion.
  • Effectively utilize merchandising skills to upsell and position alphabroder's competitive advantages regarding products and services.
  • Build strong interdepartmental relationships to create efficient avenues for customers.
  • Provide timely and accurate information to assigned focused accounts regarding styles, inventory, pricing, backorders, discontinued items, shipping dates, specials, order status, and return policy and procedures.
  • Prepare and communicate quotes, providing pricing structures to drive repetitive revenue growth.
  • Anticipate and resolve customer issues while providing an elite level of service.
  • Supply customers with new product information, samples, and marketing materials to suggest apparel and hard goods solutions based on specific end-user requirements.
  • Maintain an elevated level of customer service, focusing on quick response time to customer inquiries.
  • Multi-task in all areas, including phone calls, emails, internal department navigation, marketing, and web-driven solutions.
  • Achieve revenue goals, with a minimum of 9 out of 12 months annually.
  • Submit large volume pipeline opportunities weekly, following the designated format.
Qualifications:
  • Bachelor's degree or College Diploma, preferably in business.
  • 3+ years of customer or sales experience, preferably in a Business-to-Business (B2B) environment.
  • Account management experience is an asset.
  • Superior client relationship skills and highly developed follow-up skills.
  • Detail-oriented with outstanding problem-solving and negotiation skills.
  • Excellent verbal and written communication and presentation skills.
  • Excellent organizational and time management skills.
  • Ability to multi-task while adjusting to changing priorities.
  • Ability to prioritize and work within deadlines while demonstrating strong teamwork skills.
  • Ability to present and interact virtually with customers on web-based platforms.
  • Highly proficient computer skills, including email, Word, Excel, PowerPoint.
Benefits:
  • Competitive pay and a comprehensive benefits package, including medical, dental, vision, and life insurance.
  • Employee Assistance Program (EAP).
  • Flexible Spending Account (FSA).
  • 401(k) with company match.
  • Company-paid Life Insurance and Short-Term Disability Insurance.
  • Paid Time Off (Holidays, Vacation, and Personal/Sick).
  • Employee Purchasing Program.
  • Career Development and Tuition Reimbursement.

alphabroder is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.