Executive Support Specialist
1 month ago
Compensation: Competitive total (base+bonus) + additional benefits
Location: In-office 5x a week based in Manhattan midtown
Job Summary:The hedge fund is seeking a highly skilled Executive Support Engineer to provide exceptional support to the office of the Chief Executive Officer. This individual will be responsible for delivering and supporting the latest technology while maintaining a high level of reliability.
Key Responsibilities:- Deliver white-glove, VIP customer service interactions
- Troubleshoot technology issues related to hardware, software, user accounts, trading environments, operating systems, and mobility
- Identify, diagnose, research, track, and resolve complex technical problems
- Provide support for onsite/offsite presentations, events, and meetings
- Travel domestically to provide executive support on occasion
- Provide 24x7 on-call support in an on-call rotation
- Interact professionally with internal customers and demonstrate key client service traits (e.g., responsiveness, attentiveness, composure, attention to detail, proactiveness)
- Adapt quickly to a new and changing technical environment
- Engage in technical collaboration with other Infrastructure and IT business groups
- Influence and collaborate with other technical teams in the pursuit of resolving complex technical issues
- Create and execute detailed plans around executive-level projects resulting in highly effective and efficient delivery of technical solutions
- Establish trust and maintain a high level of confidentiality for all VIP tasks
- Communicate effectively with a wide range of audiences (technical and non-technical, staff and managerial), and in a wide range of settings (in-person, small group, on the phone and via Slack or e-mail)
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