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Customer Care Representative I

2 months ago

San Antonio, Texas, United States Mercury General Full time

Position Title: Customer Service Representative I

Job Category: Call Center

Job Overview:

The role of Customer Service Representative I is crucial in delivering exceptional service within a dynamic call center setting. This position focuses on managing both incoming and outgoing customer interactions with professionalism and efficiency.

Key Responsibilities:

  1. Handle initial claims reporting calls, encompassing all aspects of the company's offerings.
  2. Process and resolve customer inquiries through various applications and procedures.
  3. Employ a foundational understanding of products and systems to perform tasks autonomously.
  4. Additional responsibilities may be assigned as needed.

Qualifications:

Education: High School diploma or equivalent is mandatory.

Experience: A minimum of one year in a call center or customer service role is preferred, or a suitable combination of education and experience.

Knowledge and Skills:

  • Ability to comprehend and adhere to company policies and procedures.
  • Exemplary professional demeanor is required.
  • Strong customer service capabilities with the ability to engage with both internal and external clients effectively.
  • Proficient written and verbal communication skills are essential.
  • Able to thrive in a fast-paced environment.
  • Teamwork and collaboration skills are vital.
  • Basic computer proficiency and a willingness to learn new software applications (e.g., Microsoft Office) are necessary.
  • Capability to manage multiple tasks and organize communications is advantageous.