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Insurance Customer Service Specialist

2 months ago

Denver, Colorado, United States State Farm Insurance Full time
Job Summary

We are seeking a highly skilled and customer-focused Office Representative to join our team at State Farm Insurance. As an Office Representative, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities
  • Assist customers with their insurance needs and provide personalized support
  • Process insurance policy changes and updates in a timely and accurate manner
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
  • Maintain accurate and organized customer files, ensuring seamless communication and service delivery
  • Prepare and process insurance quotes and applications, collaborating with team members to achieve office goals
  • Promote and cross-sell insurance products and services, driving business growth and revenue
  • Assist with claims processing and follow-up, ensuring timely and efficient resolution
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong analytical and problem-solving skills, with a focus on customer satisfaction
  • Proficiency in insurance industry trends and regulations, with a commitment to ongoing learning and development
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.