Aviation Customer Service Specialist
2 days ago
At Signature Aviation, we are seeking a highly skilled and dedicated Aviation Customer Service Specialist to join our team. This is an exciting opportunity to work in a fast-paced environment, providing exceptional customer service to general aviation aircraft, crews, and passengers. As an LST, you will be responsible for a variety of duties that contribute towards safely providing requested services.
The ideal candidate will have a strong background in customer service, with excellent communication and interpersonal skills. They will be able to work effectively in a team environment, providing a welcoming atmosphere to customers and other guests. The successful candidate will also have the ability to operate and drive ground service equipment, such as fuel trucks, de-icing trucks, and ground power units.
The Aviation Customer Service Specialist will be responsible for:
- Providing exceptional customer service to general aviation aircraft, crews, and passengers
- Operating and driving ground service equipment, such as fuel trucks and de-icing trucks
- Performing a variety of tasks, including fueling, de-icing, and lavatory services
- Loading and unloading luggage and other cargo into/out of aircraft and from/into the FBO or other location
- Providing professional and friendly customer service while exhibiting a positive and helpful attitude
- Understanding and complying with all operational, safety, and customer service requirements
- Understanding and complying with all security protocols as dictated by Signature Aviation and the airport
- Creating accurate records pertaining to time worked and activities and services performed
The successful candidate will have:
- A high school diploma or general education degree (GED)
- A valid state driver's license. In some locations, a commercial driver's license (CDL) may be required
- Ability to pass background checks, drug tests, and receive and maintain issuance of an airport security badge
- Ability to successfully and timely complete Signature Aviation's training programs
- Ability to pass a color vision test for purposes of inspecting aviation fuel
The salary for this position is approximately $22.00 to $25.00 per hour, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, 401(k) matching, and paid time off. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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