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Commercial Insurance Account Manager

4 weeks ago

Denver, Colorado, United States Moody Insurance Agency, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Account Manager to join our team at Moody Insurance Agency, Inc. The successful candidate will be responsible for managing client relationships, providing exceptional customer service, and analyzing commercial insurance accounts to place appropriate coverages and limits of insurance.

Key Responsibilities
  • Manage client relationships and provide exceptional customer service
  • Analyze commercial insurance accounts to place appropriate coverages and limits of insurance
  • Work closely with underwriters and wholesale brokers to secure program
  • Review applications, workbooks, recaps, loss runs, and experience modifications for accuracy and provide to client for completion
  • Market as appropriate and communicate quote details to Account Specialist for creation of proposal
  • Review final proposal before providing to consultant with any notes for presentation to client
  • Bind coverage within stated procedural timeline and within agency binding authority
  • Research and analyze market changes throughout the year and communicate these to clients, suggesting appropriate changes to policies as necessary
  • Attend meetings and trainings offered by carrier partners to better understand market trends, appetites, and changes
  • Review contractual language as requested by clients; suggest policy changes or updates as necessary
  • Ensure premiums and commissions are billed in an accurate and timely manner, in accordance with department policy
  • Review and resolve audit disputes
  • Check in with clients approximately 4 months before their renewal to discuss any service concerns or changes needed for upcoming renewal
  • Follow up and resolve any policy discrepancy notifications received in a timely manner
  • Follow up with clients on any payment issues upon request by Accounting or Carrier partners
  • Actively look for opportunities to cross-sell additional lines of coverage to existing clients
  • Act as first point of contact on book of business for clients, carriers, and consultants
  • Act as service team lead to ensure service guidelines are met
  • Manage Tasks & Suspense items daily, in accordance with department policy
  • Develop and maintain strong relationships with clients, consultants, carrier partners and underwriters
  • Establish and maintain a formal mentoring relationship with assigned Associate Account Manager/Account Specialist
  • Maintain a current, active license at all times
  • Complete Continuing Education classes as required to maintain license, or as requested by Management
Requirements
  • Able to read and write in English
  • High School diploma or equivalent required. College degree (or equivalent job experience) in insurance or related field preferred
  • Must possess a valid Colorado Property and Casualty License; insurance designations such as AINS, CIC, CPCU, ARM, or CRM strongly desired
  • Minimum 5 years of experience in Commercial Insurance
  • Previous experience handling large commercial accounts desired
  • Proficient computer skills including working knowledge of Microsoft Office products and Agency Management System software (AMS 360 or Work Smart)
  • Able to work independently with minimal supervision
  • Excellent written and verbal communication skills
  • Strong consulting acumen and ability to cross-sell
  • Strong customer service and team skills; must interact effectively with clients, co-workers and management
  • Strong attention to detail and solid organizational skills
  • Solid prioritization skills, sense of urgency, and ability to work efficiently under time constraints
  • Proven ability to analyze and solve problem

Moody Insurance Agency provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.