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Customer Engagement Specialist

2 months ago

Hudson, Ohio, United States Leaf Home Full time

At Leaf Home, our mission revolves around prioritizing people in every aspect of our operations. As the leading provider of home services in North America, we have developed a diverse team dedicated to making a positive impact. Our Inside Sales Consultants form the backbone of our successful organization. Discover below why Leaf is the right choice for your career.

What we offer:

  • No Cold Calling - All leads are generated from customers who have expressed interest in our services.
  • No Experience Required - A strong desire to succeed is essential.
  • Performance-Based Compensation - A competitive base hourly wage plus unlimited incentives based on performance metrics...top performers can earn over $30 per hour.
  • Comprehensive Benefits - Health, Dental, and Vision coverage is provided at no cost to employees, along with low co-pays and deductibles. Gym reimbursement is also included.
  • Meal Provision - We offer fresh meal delivery options at an affordable rate.
  • Flexible Scheduling - Opportunities for Days, Evenings, and Weekends. Full-time and Part-time positions available with shift differentials.
  • Casual Work Environment - Enjoy a relaxed dress code while engaging with potential clients.
  • Training and Career Growth - All training is fully compensated, and we promote from within, providing ample opportunities for advancement.
Position Overview: Inside Sales Consultants are tasked with engaging potential clients to understand their product needs and arranging consultations for sales presentations. Customer leads are sourced through various channels, including event marketing, digital advertising, radio, and television.

Key Responsibilities:
  • Maximize lead conversion rates from initial contact to scheduled appointments.
  • Utilize insights gained from extensive training to effectively set customer leads.
  • Initiate outbound calls for sales leads generated through digital advertisements.
  • Respond to inbound calls from various lead generation sources promptly and professionally.
  • Act as the first point of contact for potential customers via phone and email.
  • Verify customer information for accuracy and assess availability for in-home consultations.
  • Address objections from potential customers regarding scheduling and costs to secure timely consultations.
  • Document and update customer interactions in the customer relationship management (CRM) system.
  • Encourage teamwork through reliability and consistency.
Qualifications:
  • High School Diploma or equivalent.
  • Ability to learn and adapt to sales systems and processes.
  • Capacity to manage multiple tasks effectively.
  • Thrives in a dynamic, fast-paced, team-oriented environment.
  • Exhibits active listening skills and responds thoughtfully to information.
  • Detail-oriented with a strong focus on task completion.
  • Excellent verbal and written communication skills for interaction with internal and external stakeholders.
  • Self-motivated and accountable for achieving business objectives and adhering to company policies.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
  • Must be legally authorized to work in the country of employment without sponsorship.
Core Values of Leaf Home

Our vision is to remain at the forefront of innovation in direct-to-consumer home safety and improvement solutions. TNT - Today, Not Tomorrow. By addressing challenges proactively and delivering innovative solutions today, our team strives for a better future.

Diversity and Inclusion Commitment

Leaf Home is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. We aim to create an environment that values differences and promotes inclusion.

Equal Opportunity Employment

Leaf Home is committed to recruiting, hiring, training, and promoting individuals in all job roles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, genetic testing results, veteran status, or physical/mental disability (except where the disability prevents the individual from performing essential job functions and cannot be reasonably accommodated in compliance with the law).