Delivery Operations Manager

2 days ago


Hudson, Ohio, United States Arhaus Full time
Job Title: Delivery Specialist Manager

Arhaus is seeking a highly skilled Delivery Specialist Manager to join our team. As a key member of our operations team, you will play a crucial role in ensuring the delivery of exceptional customer experiences.

Key Responsibilities:
  • Schedule Management: Oversee the scheduling of delivery teams to ensure adequate coverage and productivity.
  • Team Leadership: Lead a team of 20 delivery specialists to deliver high-performance results and exceptional customer satisfaction.
  • Conflict Resolution: Proactively address conflicts and excel in conflict resolution to ensure a positive customer experience.
  • Operational Excellence: Collaborate with the management team and Training Manager to develop and refine call center objectives, prioritizing profitability and efficiency.
  • Performance Analysis: Collect, analyze, and leverage data to drive performance improvements and optimize delivery operations.
Requirements:
  • Education: High school diploma or equivalent.
  • Experience: Proven experience in leading direct and indirect reports, with a strong background in operational and call center management.
  • Skills: Strong analytical and problem-solving skills, with the ability to communicate effectively and collaborate with cross-functional teams.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment that values and respects all employees.


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