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Senior Claims Specialist

2 months ago


Hudson, Ohio, United States Fleet Response Full time
Job Summary

Fleet Response is seeking a highly skilled Senior Claims Specialist to join our team. As a Senior Claims Specialist, you will be responsible for the day-to-day management of client accident claims from assignment through completion. This includes managing 3rd party claims, including repair and rental management, claimant communication, and client communication. You will confirm coverage and liability are properly in order prior to assisting 3rd party customers with repairs and/or rental and proactively work with clients to ensure their needs are met.

Key Responsibilities
  • Reviews and sends loss notices to clients and carriers per client parameters.
  • Answers claim calls and questions from clients, leadership, and office staff.
  • Investigates liability for client accidents and makes appropriate decisions based on results of investigation, applicable laws, statutes, and jurisdictions.
  • Evaluates, negotiates, and settles liability bodily injury claims with claimants and/or attorneys.
  • Enters documentation, including claim notes, estimates, photos, and correspondence, into claims management system.
  • Manages rental reservation and rental process within specific claims in accordance with client parameters and customer needs.
  • Secures documentation on repairs, including reasons for delays, and actively manages the repair process for clients and customers.
  • Participates in Client Review Meetings as required.
  • Coordinates and balances workload within a defined sub-team.
  • Assists leadership in departmental and individual claims rep training.
  • Runs, interprets, and recommends action from available reporting.
  • Effectively communicates with clients, team, peers, and leadership through written, verbal, and in-person means.
  • Other additional duties and responsibilities as requested by Claims Supervisor and/or Claims Manager.

Requirements
  • Associate degree (A.A.) or equivalent from two-year college or technical school.
  • Or Minimum 2 to 4 years related experience and/or training; or equivalent combination of education and experience. Prior automotive, fleet management, claims management, and vehicle re-marketing experience strongly preferred. 3rd Party claims management experience preferred.

Preferred Knowledge, Competencies, and Skills
  • Strong interpersonal skills to ensure excellent internal and external customer service.
  • Strong investigative and organizational skills.
  • Excellent written and verbal skills.
  • Strong ability to multi-task and manage time effectively.
  • Highly motivated, strong initiative, self-starter with team focus.
  • Demonstrates dependability, punctuality, and excellent attendance.

Work Schedule
A variety of flexible work arrangement schedules are available, with the ability to work from home as part of your schedule, after completion of training. This position works Monday through Friday, 8:00 AM until 5:00 PM.