Branch Manager Assistant

2 weeks ago


Hampton, Virginia, United States BayPort Credit Union Full time
Job Summary

The Branch Manager Assistant is responsible for providing exceptional service to current and potential Credit Union members. This role involves serving as a liaison between the member and the credit union, providing information on membership eligibility, account types, loan products, and other services offered by BayPort Credit Union.

Key Responsibilities
  • Supervise daily branch operations, ensuring effective operational practices and providing support to employees with complex transactions and inquiries.
  • Process members' financial transactions, resolve problems, and answer questions regarding BayPort Credit Union's products and services.
  • Resolve account issues, interview loan applicants, process loan requests, and respond to members' requests in a timely and professional manner.
  • Cultivate and maintain solid member relationships through service excellence, identifying and anticipating member needs, and making product recommendations.
  • Coach staff on service excellence, referrals, and branch goals, conduct sales meetings, and lead by example.
  • Assist in controlling the vault, responsible for currency received/disbursed, and handling of teller requests as needed.
Requirements
  • High School education or equivalent.
  • Minimum of 2-4 years of related experience within a financial institution.
  • Previous supervisory experience preferred.
  • Acceptable credit rating and criminal background check.
  • NMLS Certification within 30 days of hire.
  • Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Communication, Diversity, Innovation, It's On Me, and One Team.

BayPort Credit Union is an EEO/AA employer and maintains a drug-free workplace. We reserve the right to perform pre-employment substance abuse testing.


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