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Technology Operations Specialist

1 month ago

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Job Title: Technology Operations Specialist

Informatic Technologies Inc is seeking a Technology Operations Specialist to provide day-to-day support of our electronic trading and clearing applications. The ideal candidate will have the ability to monitor all customer-facing environments and be responsible for efficiently triaging incidents while adhering to strict guidelines and policies that have been put in place to reduce overall risk and impact.

Key Responsibilities:

  • Monitor all customer-facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing & Trading business units.
  • Remediate systems & application issues in these environments.
  • Escalate in a timely manner following guidelines developed within the dept, to appropriate next level of support
  • Accurately report incidents to management
  • Learn and execute triage, escalation protocol and recovery procedures per application/business area
  • Utilize monitoring systems and company tools to ensure system stability while guaranteeing all incidents are acknowledged in a timely and efficient manner
  • Learn specific application flows and general functionality by application
  • Process hardening. Identify and implement process improvements
  • Document timeline of events for incident reporting and postmortem

Requirements:

  • BS degree preferred, 3-5 years of experience in a trading or capital market environment monitoring clearing applications.
  • Basic proven Linux knowledge
  • Experience with incident/issue management systems and process
  • Proven ability to multi-task and prioritize, especially in critical and high-pressure scenarios
  • Established communication pattern/experience with internal and external customers; regional, local, in-person and/or virtual
  • Cloud platform experience