Night Audit Seasonal Part-Time Position

3 weeks ago


Avalon, New Jersey, United States ICONA AVALON Full time
Job Summary

The Night Audit is a key role within our hotel setting, responsible for ensuring a seamless guest experience during the overnight hours. As a Night Audit, you will be the primary point of contact for guests, handling their requests and resolving any issues that may arise.

Key Responsibilities
  • Provide exceptional guest service, ensuring a warm and welcoming experience for all guests.
  • Assign rooms and keys, ensuring accurate and efficient check-in and check-out processes.
  • Answer phone calls in a professional and courteous manner, responding to guest inquiries and resolving any issues.
  • Reconcile accounts, balancing cash drawers and logging receipts to ensure accurate financial records.
  • Distribute closing and morning shift reports to relevant departments, ensuring seamless communication and collaboration.
  • Prepare reports for forwarding to Accounting, providing detailed financial information and insights.
  • Develop and distribute the Daily Operating Summary, highlighting key performance indicators and areas for improvement.
  • Exceed guest expectations by providing personalized service and ensuring their complete satisfaction.
  • Perform other duties as directed by management, supporting the overall success of the hotel.
Requirements
  • High school diploma or equivalent required.
  • One year of prior experience in a related role, preferably in a hotel or hospitality setting.
Work Environment

This role operates in a fast-paced hotel environment, requiring the ability to work effectively in a dynamic and ever-changing setting. The Night Audit will be required to stand for extended periods, walk, and perform other physical tasks as needed.

Physical Demands
  • Stand for over 2/3 of the time.
  • Walk for over 2/3 of the time.
  • Sit for under 1/3 of the time.
  • Use hands to fingers, handle or feel for over 2/3 of the time.
  • Reach with arms and hands for over 2/3 of the time.
  • Climb or balance for up to 2/3 of the time.
  • Stoop, kneel, crouch or crawl for up to 2/3 of the time.
  • Talk or hear for over 2/3 of the time.
  • Lift minimum of 5lbs.- 50lbs.- for over 2/3 of the time.

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