Patient Services Representative
4 weeks ago
We are seeking a highly skilled Patient Services Representative to join our team at MetroHealth Medical Center. As a key member of our ambulatory practice, you will serve as the primary point of contact for patients and families, providing exceptional customer service and ensuring seamless registration, scheduling, and pre-certification processes.
Key Responsibilities- Gather and analyze patient demographic and payor data to optimize reimbursement for the MetroHealth System
- Ensure accurate and timely patient registration, scheduling, and pre-certification for services
- Uphold the mission, vision, values, and customer service standards of The MetroHealth System
To be successful in this role, you will need:
- A high school diploma or equivalent
- One year of work experience in medical billing or patient registration, or education related to medical billing or patient registration from an accredited institution
- Current certification as a Certified Healthcare Access Associate (CHAA)
- Ability to pass the PSR pre-employment screening test with a score of 75% or better and the post-employment test with a score of 80% or better
Two years of relevant work experience and/or education, with a strong understanding of healthcare access and patient registration processes.
Physical RequirementsThis role requires:
- Ability to sit, stand, stoop, bend, and ambulate intermittently during the day
- Ability to see in the normal visual range with or without correction
- Ability to hear in the normal audio range with or without correction
- Finger dexterity to operate office equipment
- Ability to lift up to twenty-five (25) pounds on occasion
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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