Customer Service Representative

5 days ago


Center Line, Michigan, United States Binson's Hospital Supplies Inc. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service/Recovery Representative to join our team at Binson's Medical Equipment & Supplies. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring timely payment of accounts.

Key Responsibilities
  • Answer customer calls and respond to inquiries in a professional and courteous manner
  • Resolve customer complaints and issues in a timely and effective manner
  • Follow up on accounts where payment has not been received and negotiate payment plans as needed
  • Obtain written orders from physicians and verify insurance coverage
Requirements
  • High school diploma or equivalent required
  • Effective verbal and written communication skills
  • Ability to navigate a desktop computer and multi-line phone
  • Knowledge of healthcare payers and MI collection laws preferred
What We Offer
  • Competitive wages and benefits package
  • Health, dental, vision, and life insurance
  • Employee discount on retail stores and pharmacies
  • Paid holidays and floating day
  • Paid vacation
  • 401k retirement savings
  • Growth and advancement opportunities


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