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Client Support Specialist

2 months ago


Santee, California, United States Scantibodies Laboratory Full time

Position Title: Customer Service Representative

Description: We are seeking a dedicated Customer Service Representative to join our Sales Department.

The Customer Service Representative will play a crucial role in managing and addressing inquiries and communications from clients. This includes processing customer orders, gathering information, and monitoring the status of orders.

Key Responsibilities:

  • Deliver exceptional customer service to a designated group of clients.
  • Develop a strong understanding of our top products and key customers.
  • Gain familiarity with the various product lines offered by different departments within the organization.
  • Accurately receive, assess, and document customer specifications, ensuring proper evaluation and approval by production and quality assurance teams.
  • Engage in regular Customer Service meetings to enhance team collaboration.
  • Proficiently read, write, and communicate in English.
  • Maintain consistent and reliable attendance.
  • A high school diploma or equivalent is required.
  • A college degree or coursework in biology or chemistry is preferred.
  • Possess a minimum of one to two years of experience in customer service.
  • Familiarity with Word and Excel is essential.

Job Benefits: We provide a comprehensive benefits package that includes paid sick leave, vacation, medical, dental, vision, life insurance, and a 401(k) plan.