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Customer Service Representative

2 months ago

Santee, California, United States Cuyamaca Animal Hospital Full time
Client Care Specialist

Cuyamaca Animal Hospital is seeking a skilled and compassionate Client Care Specialist to provide exceptional service and support to our clients and their pets.

Job Overview:

As a Client Care Specialist, you will be the first point of contact for our clients, greeting them warmly and providing a positive experience. You will handle phone calls, respond to emails, schedule appointments, process payments, and address any inquiries or concerns.

Responsibilities:

  • Welcome and assist clients in a professional and courteous manner
  • Handle phone calls and respond to emails promptly and efficiently
  • Coordinate appointments and maintain accurate records in our system
  • Manage payments and client invoices
  • Educate clients on our services and products
  • Address client questions and resolve any issues or concerns
  • Work closely with the veterinary practice team to provide top-notch care for our patients
  • Keep the reception area clean and organized

Requirements:

  • Previous experience in a veterinary setting
  • Exceptional communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Ability to multitask in a fast-paced environment
  • Passion for working with animals and their owners
  • Proficient in computer skills and basic office equipment
  • Willingness to work flexible hours, including evenings and weekends

Benefits:

  • Medical/Dental insurance
  • Retirement plan
  • Generous employee discount for personal pet care
  • Uniform allowance
  • Paid Time Off

Salary Range: $19 to $22 per hour, depending on experience